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The warranty provided by Ark Ergonomics covers defects in material or workmanship in new Ark Ergonomics products. This warranty is not transferable and can only be enjoyed by original customers of Ark Ergonomics who purchased directly from the company or from its authorized resellers.
This warranty does not cover damages due to wear and tear, product mishandling, improper installation, improper maintenance, abuse, negligence, accident or alteration. This warranty shall become void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover).
Ark Standing Desk Frames
All standing desk frames come with a 2-year warranty for the motor, controller and switch, electronics and other mechanisms.
Ark Ergonomic Chairs
All ergonomic chairs come with a 1-year warranty for the gas lift and other parts of the chair.
Ark Walking Pads
All walking pads come with a 1-year warranty for the motor, and other electric parts.
Upon claim validation, Ark Ergonomics will repair the defective parts at no charge to the customer. The company may also choose to replace any product or part of the product that is defective because of improper workmanship and/or material, under normal installation, use, service and maintenance.
In the event that the product is defective, we will provide you with a replacement item shipped at no cost to you if within the warranty period.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. ARK ERGONOMICS NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO CREATE FOR IT ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH THIS PRODUCT.
To process your claim in line with the terms of this limited warranty, please contact customer service via email at firstname.lastname@example.org providing the following for filing a claim:
This Warranty shall be governed by the laws of the Republic of the Philippines, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction.